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Shipping & Returns

 

 

SHIPPING POLICY

 

At the Kensington Row Collection, our priority is to get your order to you as quickly as possible

 

  • Orders will be processed and shipped within 24-48 hours starting the business day after payment has been received - with every effort being made to get your ordered shipped out at once.
  • ADVANCE SHIP/PRE-SELL ORDERS - are orders being taken in advance for merchandise due to arrive at a later date. Advance orders are normally for Halloween and Christmas collectibles that arrive at staggered times between June-October. Items such as Department 56 Halloween and Christmas Villages as well as other seasonal collectibles are advance orders for their stock availability is limited and our inventory usually sells out quickly. These orders will be processed and shipped within the time frame specified in the listing. If you are ordering multiple items that have multiple due dates, we would suggest that you wait and have all items shipped to you at one time to save money on shipping fees. If you decide that you want to receive each item as it becomes available we will have to ask you to pay for multiple shipping charges
  • DROP SHIP orders - are orders being fulfilled directly by the manufacturer. These orders will be processed and shipped within the time frame specified in the listing. Please be aware that DROP SHIP orders are fulfilled directly by the manufacturer and as a result exact ship dates are not within our control. However if the manufacturer notifies us that they are "out of stock" or if the ship date is later than specified within the listing, we will notify you promptly and give you the choice to either cancel your order or keep it active in our system
  • Fedex Ground is our carrier of choice; however we do ship by UPS as well. Because our shipping rates are very competitive, we reserve the right to select which carrier to use
  • We ship to addresses within the Continental United States only.  If you are an international customer we are often able to ship your purchase through our eBay store depending on the merchandise category.
  • We do not ship to PO Box and APO Box addresses
  • In most cases you can expect to receive your order within 3-10 business days after the confirmed ship date.
  • Please be aware that the buyer pays all shipping fees


 

RETURN POLICY

 

  We want you to be delighted with your purchase from the Kensington Row Collection and will gladly accept returns* within 14 days of the confirmation date that the package was shipped to you
  • When returning an item, please be aware:
  • All items must be returned in mint condition and in the original packaging
  • Both the outbound and return shipping costs are paid by the purchaser
  • All returns are subject to a 20% restocking fee
  • Please return all items insured for the full value and package the item carefully so that it arrives damage free. We are sorry, but items that arrive damaged or broken cannot be refunded
  • Please be sure to ship with a reputable carrier who can provide you with a tracking number. The Kensington Row Collection is not responsible for returning funds on a package that was not received by us or was lost in transit by the carrier
  • All return items must be accompanied by a packing slip or receipt so that we know who the item belongs to and can issue the return properly
  • Sale and Clearance items are final sale and cannot be returned
  • Please email us at KENSINGTONROW@AOL.COM for a return authorization number. All returns must have a return authorization number in order to be processed. We will provide you with the RA number and the return address promptly
  • If for some reason we fulfill your order incorrectly, we will make it right! We will ask you to return the package at our expense and your order will be reshipped promptly